Nk250 Privacy Policy — Malaysia User Data Protection

1. Information Collected

Nk250 collects several categories of information from users to ensure the platform operates safely, efficiently, and responsibly in Malaysia. This includes account information such as your full name, email address, mobile number, date of birth, and login credentials provided during registration. We also collect device and browser information — including device type, operating system, web browser type, IP address, screen resolution, and language settings — for the purpose of optimising your user experience. Payment information such as the account holder's name, partial account number (last digits only), the MYR payment method used, and transaction history is recorded to accurately process deposits and withdrawals. Usage data such as pages visited, session duration, clicks, game preferences, and navigation patterns is also collected automatically to help us improve our services.

Key Information Categories

• Account Information: Name, email, phone number, password (encrypted), date of birth, and identity verification documents (KYC) where required.
• Device & Browser Information: IP address, browser type, operating system, mobile device ID, and city-level location data.
• Payment Information: MYR transaction details, preferred payment method, deposit and withdrawal history — no full card numbers are stored.
• Cookies & Usage Data: Language preferences, login sessions, pages visited, and in-platform interactions.
• Communications: Customer support message content, emails sent to nk250, and user feedback.

All information collected is used solely for the purposes stated in this policy and will not be sold to any third party for marketing purposes. nk250 only requests information that is strictly necessary to provide a safe and responsible service to users across Malaysia.

2. Purpose of Use

Nk250 uses the information collected solely to provide, maintain, and improve platform services for users in Malaysia. Account information is used to verify user identity, process registrations, manage secure logins, and comply with legal requirements such as Know Your Customer (KYC) procedures. Transaction data is used to accurately and promptly process deposits and withdrawals in Malaysian Ringgit (MYR), as well as to detect any suspicious activity in order to protect user accounts. Device and browser information allows nk250 to optimise platform display across a wide range of mobile devices and laptops, ensuring a smooth and consistent user experience.

Usage data is analysed in aggregate and anonymised form to understand user navigation patterns, identify popular features, and plan future product improvements. nk250 also uses contact information to send important account-related notifications, platform updates, transaction alerts, and responses to customer support enquiries. Where you have given your consent, your email address or phone number may be used to inform you of relevant platform promotions or offers; you may withdraw this consent at any time through your account settings. In all cases, nk250 will not use your personal information for any purpose that contradicts this policy without first obtaining your consent.

3. Cookies & Tracking

Nk250 uses cookie technology and similar tracking mechanisms to enhance platform functionality and security. Cookies are small text files stored on your device when you access the nk250 platform, and they play an important role in maintaining login sessions, saving language preferences, and speeding up page load times for returning users. nk250 uses several categories of cookies, including session cookies (which expire automatically when you close your browser), persistent cookies (stored for a set period to recognise returning users), and functional cookies that enable specific platform features to work correctly.

Nk250 also uses tracking technologies such as web beacons and analytics pixels to measure the effectiveness of platform content and understand how users interact with specific pages. Data collected through cookies is processed in aggregate and used solely for nk250's internal purposes. You can control or delete cookies through your browser settings; however, please note that disabling certain cookies may affect the functionality and user experience of the platform. By continuing to use nk250 after being notified of this cookies policy, you are deemed to have agreed to the use of cookies as described here.

4. Data Storage & Security

Nk250 takes comprehensive technical and organisational measures to protect users' personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your browser or mobile app and nk250's servers is protected using industry-standard SSL/TLS encryption, ensuring that sensitive information such as login credentials and MYR transaction details cannot be intercepted in transit. User passwords are stored in encrypted form using strong hashing algorithms and are never stored in plain text. Payment information is processed through a multi-layered security infrastructure, and nk250 does not store full card numbers or complete bank account details in its systems.

User data is stored on servers equipped with strict access controls, intrusion detection systems, and regular backups to prevent data loss. nk250 restricts access to personal information to staff who require it to carry out their duties, and all such personnel are bound by strict confidentiality obligations. Data retention periods are determined by operational needs and applicable legal requirements in Malaysia; once those periods have elapsed, data will be securely deleted or anonymised. In the event of any data security breach that may affect user information, nk250 will take immediate action and notify affected users in accordance with the procedures prescribed by the relevant Malaysian laws.

5. Sharing Information with Third Parties

Nk250 does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes unrelated to the platform's services. However, there are limited situations where sharing information with trusted third parties is necessary for nk250 to deliver its services effectively. Approved third-party payment providers and transaction processors may receive the transaction information required to process MYR deposits and withdrawals; all such providers are bound by strict confidentiality agreements and security standards set by nk250. Technology service providers that assist nk250 with infrastructure operations, platform analytics, and customer support may also access data on a limited basis, strictly within the scope of their assigned tasks.

Nk250 may be required to disclose user information to the relevant authorities in Malaysia where there is a court order, legal requirement, or legitimate investigation relating to financial crime or money laundering. In such cases, nk250 will comply with the applicable legal requirements while seeking to protect users' privacy rights to the extent permitted by law. Should nk250 be involved in any merger, acquisition, or sale of business assets, user information may be transferred as part of those assets; however, the acquiring party will be bound by the same privacy obligations as set out in this policy. nk250 will not share user information with any third party outside the scenarios described above without first obtaining the user's written consent.

6. User Rights, Contact Us & Policy Changes

As a nk250 platform user, you have certain rights regarding your personal information, all of which we fully respect. You have the right to access the personal information we hold about you by submitting a request through our official support channels. The right to rectification allows you to ask us to update or correct any information that is inaccurate or outdated; you may update certain basic information directly through your account settings on the platform. The right to erasure allows you to request the deletion of your personal information from our systems, subject to certain limitations such as data retention requirements for financial law compliance and fraud prevention in Malaysia. You also have the right to restrict the processing of your data or object to certain uses of your information, as well as the right to obtain a copy of your data in a readable format.

To submit any privacy rights requests, raise questions about this policy, or report a privacy concern, please contact the nk250 data protection team via our support email at [email protected]. Our team will endeavour to respond to your request within 14 business days of receipt. nk250 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, technology, or applicable legal requirements in Malaysia. Any significant amendments will be communicated to registered users via email notification or in-platform notice at least 14 days before the changes take effect. The latest effective date will always be displayed at the top of this page. Your continued use of the nk250 platform after changes take effect constitutes your acceptance of the latest version of this Privacy Policy. For more information, visit the FAQ us.